Our Rental Guidelines
When should I reserve?
You can never plan too early to ensure availability. All rentals are based on first come first serve basis. We require a 50% non-refundable booking deposit for tenting and portable washroom; 25% for all other rental equipment.
How does pricing work?
Prices quoted are for a one day event. If your needs are longer term please call our office for pricing.
How and when do I pay?
Your booking deposit is applied to the total of your rental bill. Final payment must be received 7 days before the rental date and can be made by Cash, Visa, MasterCard, Debit, Company or Personal cheques. We also require a credit card as security on all rental orders.
Can I change or cancel items?
Reductions in quantity are accepted without penalty up to 30 days prior to your event. All final changes must be made 48 hours prior to delivery or pick up. The purpose of this policy is to ensure accuracy in your order. In the event of a cancellation, the booking deposit will be forfeited.
What is my responsibility for merchandise return?
Responsibility for the rented equipment remains with the renter from the time of receipt to the time of return. Additional charges will apply if the rentals are not left for pick up in a neat stack.
Tables and chairs must be knocked down, stacked and ready for pick up. All china, flatware, and glassware should be free of food, sorted and repacked in the same containers in which they were received.
Linens must be refuse free and dry to prevent staining and mildew. Customers will be billed for garbage and confetti removal from linens. Linens with mildew and candle wax cannot be cleaned and full replacement charges will be billed to the client.
Barbeques and griddles must be returned clean to avoid cleaning charges.
Is delivery available?
We do offer delivery and pick up service for all rental equipment but additional charges will apply.
Do I need to be present to receive a delivery?
All delivery orders must be paid in full before contents will leave the warehouse. Orders which have a balance owing may not be delivered if we cannot contact you for payment. If you are not going to be on site to receive a delivery, then we would appreciate a phone call to our office for drop off instructions.
Please advise us of pets, gates or any obstacles which may present a problem prior to our arrival.
What can I expect when the truck arrives?
All delivery and pick up charges are based on Door to Door service with normal access; charges will apply if additional labour is required. Please inform us at the time of reservation if there are stairs, or difficult access is involved. Our delivery personnel will neatly stack all items in a mutually convenient location. We do our best to accurately pack your order; however, if you discover any missing or damaged items please inform us immediately after receiving the rental items to avoid any additional charges upon return.
What time will my delivery be made?
All deliveries are made between 8am and 5pm. Customers are welcome to call on the day of delivery to inquire about drop off times. We will be able to offer an approximate window for delivery. We will do our best to accommodate a specific delivery time, but it is not always possible. If specific delivery times are necessary then additional charges will apply. After hours delivery as well as complete setup and take down services are also available at an additional charge.
Would you like to visualize your event before the big day?
We can put together a virtual overview of your event with our CAD program.